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Celebrating 20 Years of Healthy Smiles Dental Group

13-01-2025  Gday India

As Healthy Smiles Dental Group celebrates its 20th anniversary, it also stands proudly as a multi-award-winning practice, with recent accolades such as the Whitehorse Business Excellence Award. Dr. Ved Berani, the Principal Dentist and driving force behind the practice’s success, speaks with Gday Indian Magazine about the philosophy, sustainability initiatives, and innovations that have made Healthy Smiles a trusted name in dental care.

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Q: Dr. Berani, as a second-generation dentist, how has your personal philosophy shaped the patient-centric approach at Healthy Smiles, particularly in cosmetic and aesthetic dentistry?

A: My personal philosophy in dentistry has always been to prioritize the patient, rather than just treating their dental issues. At Healthy Smiles, we understand that each patient’s journey involves more than just their oral health—it often connects to their mental and emotional well-being. A smile is deeply personal, tied to one’s self-esteem and how they present themselves to the world. We take a holistic approach to dentistry, considering the mind and heart of a patient. This perspective has allowed us to offer more than just dental care; we restore confidence and help patients reclaim their lives through superior care, even at higher costs, to provide them with transformative, life-changing results.

Q: Priyanka, how did you integrate the ‘Patients First’ philosophy into Healthy Smiles, and what challenges did you face in growing the multi-award-winning practice to a team of 35?

A: The 'Patients First' philosophy is embedded in everything we do at Healthy Smiles. To make this a reality, we have invested in extensive training and coaching for our team, ensuring that every staff member understands the importance of catering to the needs of our patients. We listen actively, offering solutions that align with each patient’s unique needs. When growing the practice, one challenge was managing information flow across multiple practitioners and staff members to maintain consistent service quality. As the practice expanded, maintaining the ‘personal boutique experience’ for every patient, no matter the size of the treatment, has been a key challenge and one we’ve worked hard to preserve.

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Q: Dr. Berani, winning the Bupa Health Services Award for Sustainability is a significant achievement. Can you share the key sustainability initiatives you’ve integrated into your dental practice and their impact on patient care?

A: Sustainability has been a cornerstone of our practice. Along with the Bupa Health Services Award, we are proud to have won the Whitehorse Business Excellence Award for medium-sized businesses. We implement sustainability in several key areas: smart scheduling to minimize patient visits and reduce travel time, and a 30kW solar panel system to reduce our carbon footprint. These initiatives not only benefit the environment but also enhance patient care by creating a more efficient, eco-friendly practice. Our aim is to provide high-quality dental care while being mindful of our planet’s future.

Q: Healthy Smiles has earned a reputation for its ‘7-star customer care.’ What strategies or innovations have you implemented to ensure this level of care?

A: At Healthy Smiles, we believe that word-of-mouth and referrals are essential to our success. Our focus on creating an exceptional patient experience starts from the moment they step into the clinic. We have taken steps to reduce dental anxiety by offering amenities like wireless noise-cancelling headphones, aromatherapy, soothing music, and even sedation dentistry when necessary. These efforts create a stress-free, pain-free experience that patients rave about, leading to the increase of our patient base from 1,500 patients in 2004 to 19,000 today. We believe that the customer experience extends beyond dentistry and aim to make every visit a pleasant one, reinforcing our commitment to superior care.

Q: As Healthy Smiles celebrates 20 years, what future advancements do you envision to maintain excellence and continue taking the fear out of dentistry?

A: Innovation is key to maintaining excellence in dentistry. We’re excited about the rapid incorporation of technology into our practice. For instance, using artificial intelligence in radiographs helps us diagnose problems earlier, making treatment quicker and more affordable. Additionally, our use of 3D videography enables us to diagnose complex dental issues in-house rather than relying on external centres. Our commitment to technology extends to digital impressions and 3D printing, which helps us deliver appliances within 48 hours, a far cry from the weeks it used to take.

We also focus on enhancing patient comfort, offering sleep dentistry for complex procedures without the need for hospitalization. This is a rare and valuable service, reducing both the cost and stress of dental care. Our goal is to make dental care more accessible, affordable, and above all, of the highest quality.

Looking Ahead: A Future of Growth and Innovation
Healthy Smiles Dental Group’s journey over the last 20 years is a testament to the practice’s commitment to innovation, sustainability, and patient care. As the dental industry evolves, Dr. Berani and his team are prepared to continue adapting and growing to meet the needs of their patients. By leveraging advanced technology and maintaining a focus on the holistic well-being of patients, Healthy Smiles is set to lead the way in high-quality dental care, keeping patients at the heart of everything they do.

With future plans for continued growth, the practice is focused on not only enhancing dental services but also ensuring that patients enjoy a stress-free, personalized experience. As they look forward to the next 20 years, Dr. Berani’s vision for Healthy Smiles remains clear: to be the trusted name for dental care in Melbourne, offering the highest standards of service, comfort, and care to every patient who walks through the door.

Conclusion
Healthy Smiles Dental Group’s legacy is built on trust, excellence, and a commitment to both the art and science of dentistry. With a focus on innovation, sustainability, and patient-centered care, Dr. Ved Berani’s vision has transformed the practice into a leader in the field, providing top-notch dental care while making every patient’s experience as pleasant and stress-free as possible. With 20 years of excellence behind them, the future looks bright for Healthy Smiles as they continue to redefine the dental experience for all.

(G’day India) 


13-01-2025  Gday India

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